Privacy & Cookie Policy

1. Introduction

TransportMyCar (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle transport services and website.

We are a UK-based limited company and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). This policy applies to all personal data and cookies we process.

2. Information We Collect

• 2.1 Information You Provide

  When you request a quote or set up a trade account through our website, we may collect:

  • Your name and contact details (email address, phone number)
  • Collection and delivery locations (postcodes)
  • Vehicle information (make, model, whether the vehicle is driveable)
  • Your transport requirements (transport type, preferred dates, and any details you include in your message)
  • For trade account requests: dealership name, contact name, business address, approximate movements per month, and typical routes

  If you go on to book a transport service with us, we may collect further details necessary to carry out and administer the job, including payment details. Payments are not taken through this website — any payment is arranged and processed separately.

• 2.2 Information Collected Automatically

  When you visit our website, we may automatically collect:

  • IP address and general location data
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Device information and operating system

  This information is collected through cookies — see Section 9.

3. How We Use Your Information

We use your personal information to:

• Provide vehicle transport services and quotes
• Arrange and administer bookings
• Communicate with you about your transport arrangements
• Deliver customer service and support
• Improve our services and website
• Comply with legal and regulatory requirements

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

• Contract: to provide quotes and fulfil transport service agreements
• Legitimate Interest: to improve our services and website
• Consent: for non-essential (analytics) cookies
• Legal Obligation: to comply with UK law

5. Information Sharing and Disclosure

We may share your information with:

• Our drivers and transport subcontractors — only the details necessary to collect and deliver your vehicle
• Our service providers — including our email delivery provider (used to send us your enquiry) and our website analytics provider (see Section 9), under appropriate data protection terms
• Legal authorities — when required by law

We do not sell, rent, or trade your personal data to third parties for marketing.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We retain personal data only as long as necessary to provide our services, meet our legal obligations, resolve disputes, and enforce our agreements. Typically, this is up to 7 years following completion of services, in line with UK tax record-keeping requirements.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Restrict how we process your data
• Receive your data in a portable format
• Object to processing based on legitimate interests

To exercise any of these rights, contact us using the details in Section 13.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

• Types of cookies we use

  • Essential cookies / local storage: required for core website functionality, such as remembering your preferences. These are necessary for the site to work and cannot be switched off.
  • Performance & analytics cookies (Google Analytics): these help us understand how visitors use our site — such as which pages are visited and how long people spend on them — so we can improve it. These are only used with your consent.

• Managing cookies

  When you first visit our site, you can accept or reject non-essential cookies through our cookie banner. You can also manage or disable cookies through your browser settings, or update your choice at any time using the Cookie Settings link in our website footer. Blocking essential cookies may prevent parts of our site from working properly.

• Third-party cookies

  Some cookies are set by third parties, including Google Analytics (for website analytics). Google provides its own information on how it uses data. See our Cookie Policy for further detail.

10. International Data Transfers

Your data is primarily processed in the UK. Where any data is transferred outside the UK (for example, by our service providers), we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

11. Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect data from children under 16. If we become aware that we have collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

13. Contact Information

If you have any questions about this Privacy & Cookie Policy, or wish to exercise your rights, please contact us:

TransportMyCar
Email: privacy@transportmycar.co.uk

14. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal data in accordance with UK GDPR. Visit www.ico.org.uk for details.