Legal
Terms and Conditions
Last updated: 2 July 2026
Liability
Unless agreed otherwise in writing prior to transport, the Company's liability for loss or damage is limited to £250,000 per vehicle. Any vehicle valued above this amount must be declared before booking so that additional insurance cover can be arranged if required, with any additional premium paid before collection. In the absence of a written agreement for increased cover, the standard liability limit applies regardless of the vehicle's actual or declared value. The Company does not accept unlimited liability under any circumstances.
Subcontracting
The Company reserves the right to subcontract vehicle movements to vetted and approved transport partners. Subcontracted carriers operate under their own Goods in Transit insurance policies and transport conditions. In all cases, the vehicle remains covered by comprehensive insurance during active transport, and the Company remains responsible for the quality and timeliness of the service delivered.
Collection and Delivery Dates
Once your booking is confirmed, the scheduled collection and delivery dates are committed. Delays beyond our control — including severe weather, mechanical failure, accidents, or circumstances outside the transport industry — do not constitute a breach of contract.
Insurance Coverage
Vehicles are transported under the Goods in Transit insurance policy held by the transporting carrier, subject to policy limits, exclusions, and conditions. Insurance applies only during active transport. Higher-value cover may be arranged upon request and must be agreed and paid for in advance.
Damage Claims
Any damage must be reported within 48 hours of delivery, supported by photographic evidence, and submitted in writing within 7 days of delivery or the claim may be forfeited. All movements are documented via FleetPod, our proprietary proof-of-delivery system, with timestamped photographic evidence from collection through delivery. The Company is not liable for mechanical faults, electrical faults, alarm issues, tyre pressure loss, battery failure, suspension faults, convertible roof faults, or pre-existing defects unless caused directly by proven negligence during transport.
Personal Belongings
Vehicles must not contain personal belongings or loose items. The Company accepts no responsibility for any items left inside or on the vehicle.
Cancellation Policy
Cancellation of any confirmed booking must be made in writing. More than 21 days before the scheduled collection date, a full refund will be issued. Between 7 and 21 days before collection, 50% of the total booking charge is payable. Less than 7 days before collection, or where the customer fails to make the vehicle available, the full booking charge is payable. Where a booking is rescheduled by mutual agreement rather than cancelled, charges will be discussed individually.
Payment Terms
A 50% prepayment is required before collection, payable by card or bank transfer. The remaining balance is due on delivery. For trade and dealer customers, payment terms are negotiated individually and confirmed in writing before the booking is accepted.
Right to Refuse Booking
The Company reserves the right to refuse any booking at its discretion. If a vehicle's actual condition differs materially from the information provided during booking — such as the vehicle being non-driveable when stated as driveable, or requiring specialist equipment such as a winch or skates that was not disclosed — the customer will be charged the full quoted price plus additional charges for the specialist equipment and labour required. Alternatively, the Company may refuse the job entirely and retain any prepayment as compensation for booking time and resource allocation.
Vehicle Condition
For trade plate deliveries, the vehicle must be roadworthy and legally fit for road use, with a valid MOT certificate where required. Vehicles transported on flatbed or enclosed trailers are accepted regardless of running condition.
Fuel and Mileage
The quoted price includes all fuel and mileage charges for the specified collection and delivery locations. Provided the customer has supplied accurate collection and delivery postcodes, the quoted price is fixed and no additional fuel or mileage charges will apply. If the customer provides incorrect location details requiring additional mileage, additional charges will apply.
Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from this contract shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Data Protection and GDPR
We collect personal data (name, address, contact details, vehicle information) to process your transport booking and communicate about your job. We store this data securely and only use it for the purposes of your transport service. You have the right to request access to, or deletion of, your personal data under UK GDPR. Contact privacy@transportmycar.co.uk to exercise these rights.
Complaints
All complaints should be directed to complaints@transportmycar.co.uk.
If you have any questions about these terms, contact us at team@transportmycar.co.uk or 0330 133 3551.